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American Red Cross Blood Services - New England Region
Maine, Massachusetts, New Hampshire, Vermont

Where Tradition and the New Millennium Meet



Improved Appointment System Shortens Donor Waits
Effective January 21, 2008

Blood drive appointment process improved!
All blood is precious and our hospital patients need your pint of blood just as much as ever. In an effort to make the blood donation process more efficient and get you on your way more quickly, we have implemented an improved appointment management system to determine in what order donors are accepted into the donation process.

This change was made in order to better honor the time commitments of those who make appointments. We will take Walk-In donors as there are openings in the appointment schedule. We will always work to move all of you through the donation process as fast as we can!


Donors with Appointments
• Donors who arrive outside a 15 minute window of your scheduled time will follow the Walk-In policy. Arriving too early or too late impacts the effective flow of donors who have made an appointment in that time slot.
• Donors who arrive within +/- 15 minutes of their scheduled time will be given their numbered donor card after they have completed the reading material.
• The health historians will call out the donor numbers in sequential order.
• The health historian will indicate the status of the numbered donor cards in the health history waiting area so donors and collection staff can monitor the donor flow process.

Walk-In Donors
• With this new appointment system in place, we encourage you to make an appointment whenever possible, however, we understand that sometimes it may be more convenient to simply stop by a blood drive when you can.
• Donors that have come in to donate without an appointment will be given a numbered donor card for an open appointment slot if one is available.
• For drives that have a high number of Appointment Donors that present, your wait will most likely be longer than for those donors with appointments.
• We respect your time and desire to donate and understand that if you cannot wait. If that is the case, we encourage you to make an appointment for either later in the drive or for another drive that is convenient for you.

To make an appointment, or for additional information, please call (603) 625-1951, 1-800-262-2660 or 1-800-GIVE-LIFE or visit www.givelife.org.

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©2008 American Red Cross Blood Services - New England Region
425 Reservoir Avenue, Manchester, NH 03104
Phone: 603-625-1951 or 1-800-262-2660